Managing Retail Sales Compliance
Supervising staff that conform to the Financial Service & Markets Act 2000 is no easy
task. For a manager or supervisor this means continual development and group
training of their GI staff. This two day session will ensure managers understand what
is expected from them with regard to general insurance mediation and then
understand the implications of poor compliance within common UK Law.
Objectives:
• For delegates to gain an understanding of general insurance
legislation and how it affects their sales activities
• Demonstrate knowledge of all products and be familiar with
legislation aspects affecting sales roles
• Demonstrate skills needed to help sales staff allow
customers to make informed decisions on the purchase of
their insurance products
• Managing sales compliance
Who should attend:Supervisors and General Managers from the retail environment
Content:
• Finance Services Authority background and overview
• Insurance principles
• Distance selling regulations 2000
• Financial Service & Markets Act 2000
• Data Protection Act 1999
• Understanding roles and responsibilities in legislation
• Legislation and the sales process
• Managing sales compliance
• Business case studies
Rate: £195 per delegate or contact us for group rate (6 – 14 delegates)