Understanding Finance
An interactive two day workshop exploring the basis of consumer finance. We will examine the background of finance and look at the options of funding a consumer has when it comes to purchasing a major item. During the workshop we will also look at effective methods of Customer Relationship Management and discuss ways of creating a loyal financial database.
Objectives:
• Be able to define purchase and hire products available to
consumers
• Understand the background of consumer finance
• Appreciate how each purchase option works and be able to
clearly define and explain to customers
• Be able to conduct simple arithmetic equations
• Appreciating the Law of finance – the do’s and don’ts
• Understand how finance influences effective CRM
Who should attend: Any person dealing with consumer finance
Content:
• The history of finance
• Exploring the methods or purchase and hire
• Understanding the mechanics of each product
• Explaining the products to customers
• Understanding the Consumer Credit Act 1974
• The Financial Ombudsman’s Service FOS
• How to use finance to improve CRM
• Taking action to improve results
Rate: £245 per delegate or contact us for group rate (6 – 30 delegates)